Frontpoint Home Security Review
Frontpoint Security has an excellent reputation with the Better Business Bureau, with an A+ rating. The company’s monitoring systems are award-winning and offer customers progressive and innovative technological systems to keep their homes and businesses safe. Frontpoint customers can enjoy a variety of superior equipment options and the ability to build a customized home security system tailored to their needs. Furthermore, many government agencies and certification organizations recognize Frontpoint Security’s excellence. If you’re looking for an excellent home security system with a stellar reputation, you may want to consider Frontpoint Security.
What equipment does Frontpoint Security provide for customers?
Frontpoint Security equipment is incredibly reliable. General Electric manufactures Frontpoint Security hardware. When you choose Frontpoint, you can rest assured that you’ll be getting equipment that isn’t just technologically sophisticated, but also of sound and durable quality. All of their equipment is 100% wireless. Wireless equipment is ideal for renters since you aren’t required to drill holes in the walls or mount wires to the ceiling. Also, wireless, cellular monitoring systems are the most reliable. If the power goes out, your property is still safe and protected.
How does wireless, cellular monitoring work? A chip embedded in the control panel pings the entire security system. The system communicates back to Frontpoint Security monitoring stations. It works the same as the wireless technology in your cell phone. But unlike your cell phone signal, the Frontpoint system does not require a strong signal to operate. If for some reason you can’t access your cell phone, you could make calls from your home using the Frontpoint system. This is an excellent, added layer of protection and convenience for you if you ever find yourself in a situation without your phone.
Frontpoint Security provides their customers with the following products:
- Control panels and touchscreen control panels for added power and convenience
- Wireless door and window sensors
- Motion detectors
- Image sensors
- Glass break sensors
- Carbon monoxide sensors
- Smoke and heat sensors
- Recessed door sensors
- Water and flood sensors
- Garage door sensors
- Talking remote keypad
- Panic pendant
- Wireless indoor camera
- Yard signs and decals
- Keychain remote
- Wireless outdoor cameras
Best of all, Frontpoint Security equipment is non-proprietary. All hardware works with any app that supports General Electric equipment. Equipment is DIY, and the average customer takes only a half an hour to get everything installed. Customers can relocate the system, and alarms and sirens are event-triggered. Frontpoint Security also offers customers temperature and flood sensors.
Features and Technology
All monitoring is via cellular and wireless equipment. Cellular monitoring is considered one of the best choices in home security systems.
Older, legacy models and some contemporary companies rely on landlines. Landlines aren’t as secure as wireless monitoring for several reasons. Lines can be cut in the event of a break in, and power outages void a home security system. Frontpoint Security’s wireless monitoring is safe from tampering or downed power lines.
High-speed internet isn’t required to operate a wireless home security system fully. The Internet isn’t required at all if your system doesn’t include security cameras.
- Backup is Available
Frontpoint Security’s cellular system works even if the internet and power are down. The system comes with battery back up, complete with battery-powered sensors and continual cellular signal.
Also, customers also get to enjoy complete control over their system via the Frontpoint mobile app. The app is available for customers on the Interaction and Ultimate plans. The app can disarm and re-arm the system, and safety alerts are sent to the customer’s smartphone. The Frontpoint app can be accessed on iPhone or Android.
Access to video feeds and control over smart-home compatible lights, locks, and thermostats are also available for customers on the Ultimate plan.
Frontpoint equipment is compatible with:
- Amazon Alexa
- Google Home
Home automation tools:
- Lighting and thermostat control
- Appliance control
- Event-triggered automation
- Electronic door locks
- Thermostat control
- History log
- Unique user codes
How does Frontpoint Security monitoring work?
Frontpoint Security outsources their monitoring to the company Rapid Response Monitoring. Rapid Response is an award-winning organization that employs highly trained security personnel and uses incredibly advanced response technologies. In 2016, RRM won the CSAA Central Station of the Year Award.
Monitoring takes place 24/7 and customers have the option to receive email, text, and push notifications. Frontpoint notifies users about motion-triggered alerts, environmental dangers such as fires or floods, and video camera alerts.
What’s included in Frontpoint’s monitoring system?
- 24/7 professional and self-monitoring
- Secure and constant cellular signaling
- Police, fire, and medical dispatch
What is the value of a Frontpoint Security system?
Frontpoint plans are highly-customizable, and customers with a credit score of at least 600 can enjoy some of the lowest prices for top-notch security in the industry. The rate will differ depending on the customer’s credit score and whether they own or rent the home. Another plus with Frontpoint Security is that contracts can be had for as little as one year or up to three years.
Before the equipment is dispatched, customers must sign for a plan. Plans come in three packages – Protective, Interactive, and Ultimate. Customers can try a plan, risk-free, for 30 days before signing a contract. Frontpoint provides their customers with a three-year warranty on the equipment, and customer service staff available seven days per week. But, be aware that monitoring plans are only available once a one or three year contract is signed, the equipment can be sampled for 30 days risk-free, not the Frontpoint monitoring system.
- Plans start at $35 per month at minimum, all the way to $50 per month max.
- 30 day, risk-free trial on equipment
- Monitoring begins with either a one year or three-year contract
- Equipment costs start at $200
- 3-year warranty on all equipment
Protection plan gives customers basic, monitored home security. The Interactive Plan adds home awareness to the plan, and the Ultimate plan combines home automation and control. Each plan gives customers the ability to customize their equipment for their home and unique needs.
If you’re a renter, Frontpoint Security plans work a little differently. Renters are precluded from equipment packages and from discounts that are usually available for three-year contracts. Renters can only sign a one-year contract. But, renters have the option to move the equipment to a new location for free because installation is DIY.
|100% Wireless & Cellular|
|24/7 Professional Monitoring|
|Crash & Smash Protection|
|Email & Text Alerts|
|Mobile App Control|
|Geo Location Services|
|Live Video Streaming|
|Motion Activated Video Recording|
|HD & Night Vision Video|
|Door Lock Automation|
|Energy Management Control|
|30-Day Risk Free Trial|
|Possible Insurance Discount|
How is Frontpoint Security customer service?
While Frontpoint Security is one of the more expensive home security companies in the U.S., their customer service is first-rate. When you pay for a Frontpoint system, you’re paying for the added security of knowing that you’ll have constant access to highly-trained, knowledgeable security professionals.
For five years, Frontpoint has maintained numerous Angie’s List Super Service Awards, and they hold an A+ rating with the BBB. Surveys show that up to 96% of Frontpoint customers would recommend the service to a friend. Their customer service has a reputation for being concise and honest with their patrons, and their contracts are very straightforward with no hidden fees or confusing language that tricks the customer into overpaying. The price that the customer signs for in the contract is the exact price they will be charged each month.
Unlike other companies who trick customers into agreeing to fluctuating monthly fees, Frontpoint is the same every month. Agents are available seven days a week, and there is a 24-hour hotline customers can call to cancel a false alarm.
Summary: What’s our Frontpoint review bottom line?
With Frontpoint Security, you’re guaranteed to get a service that has an excellent reputation and for a good reason. Frontpoint Security, since their inception in 2007, has built up a positive track record with their customers and customer advocate groups. The government and the BBB both rate Frontpoint Security as one of the leading home and commercial property security companies available in the U.S.
- Excellent reputation
- Honest sales practices
- Clear and concise contracts and fee structures
- Durable, well-made hardware that’s non-proprietary
- DIY, sophisticated and wireless equipment
- Reliable cellular monitoring
- Pricier than competitors
- Contract is required
- Discounts aren’t available to renters
Renters will experience a double-edged sword with Frontpoint Security. Renters don’t have the option of getting any discounts usually associated with the three-year contract. But, because the equipment is easy to install and is designed to be DIY, renters have the option of taking the equipment with them when they move.
If you’re unsure of signing a long-term contract with a home security company and find Frontpoint equipment packages cost-prohibitive, this may not be the company for you.
But, if you own the home, want to stay with a company for the long-term, and are delighted with Frontpoint’s excellent reputation, customer service, and transparent pricing, Frontpoint Security is a safe choice for you. You have little to lose with their 30-day risk-free trial. Frontpoint Security will give you complete control and awareness over your property from the convenience of your smartphone.